Frequently Asked Questions

How much is shipping?

We offer free shipping for all US orders. See Shipping Policy for more information on Shipping.

When will my order arrive?

All Linen Avenue orders typically ship within 4 to 5 days and will arrive within two weeks. For more information, see Shipping Policy.

Can I return my order?

If there are any issues with your order, we will accept your return and happily work with you if there are any problems with your shade. Please first contact us at to start your return. Visit our page Returns and Exchanges for more information.

How do I know which size to order?

Visit our page “How to Measure” to learn how to measure and order the perfect shade size.

What’s the difference between Outside and Inside Mount?

Outside and Inside Mount refers to the placement of your blinds on your window.

Outside Mount Blinds are hung above and around the window frame and extend past window edges. This is a great option for shallow window frames and shades mounted on doors.

Inside Mount Blinds fit inside the window opening and are hung from the roof of the window frame.

What do I do if I didn’t receive all the needed hardware?

We apologize if your package did not include all hardware and parts for your blinds. Please send us your order number and a photo of what you received at We will send you replacements as soon as possible.

When will I receive my refund?

We do not automatically provide a refund when we receive the returned item. Once the return is inspected by our production team, the refund is processed on the following Monday or Wednesday. It will take 3-5 business days to see the payment reflected to original payment method.

Can I customize my shade/blind size?

Email us at to request a width adjustment or drop (height) trimming. Please provide your order ID and the specific measurements for the shade/blind.

Linen Avenue cassette roller shades for office or home

Have more Questions?

If you ave any more questions that aren’t answered above, please send us a message and.